You're running multiple jobs across multiple sites with a handful of subs — and every update, every blocker, every materials request lives somewhere in your phone. Backbone Ops reads those messages automatically and turns them into real job visibility. Nothing changes for your guys. Everything changes for you.
You text your guys to confirm they’re on site. Half don’t respond until you follow up. Your whole day starts waiting on people you can’t control.
You’re the only one who knows what’s happening across every job. That knowledge lives in your head and your phone — nowhere else. One missed message and you’re blind.
Your property manager wants a status update. You scroll three threads trying to remember what actually happened at that unit yesterday.
You sit down to invoice and spend an hour rebuilding what happened from memory and WhatsApp history. Every invoice is written from scratch, under pressure, after the fact.
Job costing apps, crew schedulers, field service platforms — they’re all built for a business owner who manages their team directly. Timesheets, clock-ins, shift scheduling, payroll. That’s a different operation entirely.
Your guys work for themselves. You coordinate outcomes — you don’t manage their day. The only consistent signal you get from them is a WhatsApp message when something happens.
Backbone Ops is the first platform built around that reality. AI reads every message your guys send, figures out which job it belongs to, and gives you a live picture of every site — without asking anything of them.
Your guys text you updates. That’s the whole input. No new app, no login, no training. Backbone Ops reads every inbound message, figures out which job it belongs to, and updates your dashboard automatically.
Photo, update, materials request, blocker — whatever they normally send. No new app.
Matched to the right job, status extracted, materials flagged, blockers identified.
Every site, every status, live. If a guy goes quiet, an automatic follow-up goes out.
Daily summary drafted. Invoice ready when the job closes. AI reads — you call it.
One view. Every site. Built automatically from the messages your guys already sent. You open this instead of making six phone calls.
A live job board built from your guys’ messages. Every site, every status, every flag — one view. Without making a single call.
When a guy goes quiet mid-job, Backbone Ops sends a follow-up automatically. You find out about problems before your client does — not after.
AI cross-checks every update against the original scope before a job hits Ready for Review. You approve what’s genuinely finished.
Every materials request structured automatically — what’s needed, how much, and when. The job flips to Waiting on Materials so nothing falls through the cracks while you’re on another site.
Scope and amounts pulled straight from the job record — updates, materials, completion notes, all already captured. One click and the invoice is ready to review and send. No rebuilding from memory.
The moment you assign a job, your contractor gets it on WhatsApp — details, address, scope. Your first message of the day isn’t a chase. It’s already been sent for you.
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Based on your operation size and typical patterns across coordinators managing subcontractors via WhatsApp.
See if it’s a fitThat’s exactly who we built this for. Backbone Ops is a managed service — not a self-serve app. We set each client up personally, connect your WhatsApp number, configure your jobs and contractors, and stay involved.
We work with a small number of coordinators by referral and are selective about who we take on. If this sounds like your operation, reach out and we’ll talk through whether it’s a fit.